Protecting your information

Thompson Housekeeping is committed to protecting your privacy and handling personal information with care. This policy explains what we collect, how we use it, and how we keep it secure in a way that fits a local residential cleaning service.

Information we collect

We collect only the information needed to respond to your request and provide cleaning services. This may include:

Name and contact details such as email address and phone number.
Service address and preferred appointment details.
Cleaning preferences, home details, and special instructions you provide.
Basic website usage data such as form submission time and IP address for security and spam prevention.

How we use your information

We use your information to provide quotes, schedule service, and deliver a professional cleaning experience. Specifically, we may use it to:

Respond to quote requests and questions.
Schedule, confirm, and manage cleaning appointments.
Provide service updates, reminders, and after-visit follow up.
Improve our services and maintain a safe, reliable experience.

Service communication emails

When you submit a request through our contact form, we will send service-related emails to the address you provide. These emails are focused on your request and may include quote details, appointment confirmations, arrival reminders, or follow-up notes about your cleaning service. We do not send unrelated marketing emails without your permission.

How we store and protect information

We store information in secure systems used for scheduling and customer support. Access is limited to team members who need it to deliver services. We take reasonable steps to protect information from unauthorized access, loss, or misuse.

We do not sell your personal information. We may share limited information with trusted service providers (such as scheduling or email tools) only to operate our business and serve you better. These providers are expected to safeguard your information.

Privacy compliance

We handle personal information in accordance with applicable privacy regulations and industry best practices for small businesses. You can request access, correction, or deletion of your information by contacting us, and we will respond promptly.

Questions or requests

If you have any questions about this policy or your personal information, please reach out. We are happy to help.

Email: [email protected]

Phone: +1 (667) 566-4516

Address: 5716 S Wood St, Chicago, IL 60636, United States